Find answers to common questions about our products, warranty, and more.
Need further assistance? support@mybatpro.com.
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- Order & Shipping
- Warranty & Support
- Customer Service & Contact
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Order & Shipping
Q: How long will it take to receive my order?
A: Depending on the shipping method you selected and the location of delivery, shipping times may vary. All orders are shipped from Los Angeles, CA and may take 4 to 10 business days to arrive via USPS First Class Mail.
Q: When will my order be processed?
A: All orders are processed within 1 business day. We are closed on the weekends and holidays.
Q: Where can I check the status of my order / tracking?
A: Please login to your account or check your email inbox for order confirmation and tracking status. You can always contact us for a status too.
Q: Can I expedite my order to receive it faster?
A: Yes, we offer expedited FedEx Air (2 Business Days) shipping for $18 at checkout. Otherwise, free USPS shipping can take up to 10 business days depending on shipping address.
Q: Am I able to change or cancel my order?
A: Only if the order has not yet been processed can any changes be made. Once the order has processed and shipped, we cannot cancel it. Please wait for the shipment to arrive and contact us for steps to return it.
Warranty & Support
Q: How do I submit a warranty claim?
A: Please click here to submit a warranty claim. If you are unable to locate your product or have trouble submitting the claim, please email us at info@mybat.com for assistance. Note: all claims are subject to review and must be approved. There is a $7.95 shipping & handling fee.
Q: How long will it take to receive my warranty replacement?
A: Once your warranty claim has been reviewed and approved (which may take up 2 business days), shipping times range from 4 to 10 business days. All warranty replacements are shipped via USPS First Class Mail. Expedited shipping for warranty replacements are not available at this time.
Q: In the event my screen breaks while using a MyBat Pro case or tempered glass, is there any warranty or insurance to cover my device?
A: Our warranty only applies to the product(s) not the device.
Q: If I purchased MyBat Pro accessories through a different store or online site, is the warranty still valid?
A: If it was purchased through an authorized reseller or marketplace, yes, the warranty is still valid. However, if the product was purchased through an unauthorized third party we cannot honor the warranty. Please contact us for more information.
Customer Service & Contact
Q: I don’t see any accessories for my device. Will there be anything available?
A: We are constantly adding new items! If you have a new device, please check back within 1-2 weeks. If you have an older device, it is possible we don't have anything available. Please contact us to double check!
Q: How do I return or exchange a product?
A: Please email or message us to initiate this request.
Q: If an item shows out of stock, how long will it take to become available again?
A: Most items are restocked within 2 weeks. However, please contact us to find out more details.
Promotions & Returns
Q: Are there any promotional discounts or codes?
A: Sign up for our newsletter to receive a promotional discount for your first order only. Periodically we have sales and promo codes announced via newsletter emails or through our social media accounts. Make sure to follow us @mybatpro for all of the latest information.
Q: What is the return policy?
A: Click here to view our return policy.
Q: How do I return or exchange a product?
A: Please email or message us to initiate this request.
Q: How long does it take for the refund to reflect on my account?
A: Refunds are issued only once the return has been received and processed. Please allow up to 3 business days for the refund to reflect on your account. However, all refunds are subject to your banking institution's processing times and schedule.
