FAQ

Q: How long will it take to receive my order?

A: Depending on the shipping method you selected and the location of delivery, shipping times may vary. All orders are shipped from Los Angeles, CA and may take 5 to 7 business days to arrive for Standard First Class Mail. 


Q: When will my order be processed?

A: All orders are processed within 48 hours. We are closed on the weekends and holidays. 


Q: Where can I check the status of my order / tracking?

A: Please login to your account or check your email inbox for order confirmation and tracking status. You can always contact us for a status too. 


Q: Can I expedite my order to receive it faster?

A: Yes, we offer expedited 2 Day shipping for $20 at checkout. Otherwise, standard First Class USPS Mail may take up to 7 business days. 


Q: Am I able to change or cancel my order?

A: If you are able to get in touch with us before the order has processed & shipped, we will do our best to accommodate your request(s). However, we cannot make any guarentees.


Q: How do I submit a warranty claim?

A: Please click here to submit a warranty claim. Note: all claims are subject to review and must be approved. There is a $7.95 shipping & handling fee. 


Q: How long will it take to receive my warranty replacement?

A: Please allow up to 48 hours (excluding weekends & holidays) for the claim to be reviewed. Once approved, it will be processed and shipped. All warranty claims are processed and shipped the same as any order. 


Q: I don’t see any accessories for my device. Will there be anything available?

A: We are constantly adding new items! If you have a new device, please check back within 1-2 weeks. If you have an older device, it is possible we don't have anything available. Please contact us to double check! 


Q: Are there any promotional discounts or codes?

A: Typically we do not offer any promotional discounts or codes because our prices are already competitively priced. However, the best way to stay in touch with us and know about any sales or promotions is if you sign up for our newsletter! 


Q: If an item shows out of stock, how long will it take to become available again?

A: Most items are restocked within 2 weeks. 


Q: What is the return policy?

A: Click here to view our return policy. 


Q: How do I return or exchange a product?

A: Please contact us or login to your account to initiate this request. 

 

Q: How long does it take for the refund to reflect on my account?

A: Once a return has been authorized, it may take 3 to 5 business days to reflect on your account. Please contact your bank for further details about their policies. 


Q: In the event my screen breaks while using a MyBat Pro case or tempered glass, is there any warranty to cover my device?

A: Our products are covered under the warranty but not the device. If you need to submit a warranty claim to receive a replacement case or tempered glass, please click here


Q: If I purchased MyBat Pro accessories through a different store or online site, is the warranty still valid?

A: If it was purchased through an authorized reseller or marketplace, yes, the warranty is still valid. However, if the product was purchased through an unauthorized third party we cannot honor the warranty. Please contact us if you have any questions. 

 

If you have any further questions or concerns, please contact us. Thank you!